Delivering Patient-Centric Care


The 2017 Patient Experience Index provides a window into the experiences and expectations of patients across the United States. We look through the patient’s eyes and dive deeper into the sources of value for patients, separate fads from proven solutions, and demystify the path forward for practices that want to drive performance.

2017 Practice Experience Index - Delivering Patient-Centric Care in the New Medical Economy

Key Insights From Patients:

  • Options and convenience drive provider preference.
  • Shorter wait times are possible with pre-work.
  • Personal attention is critical to satisfaction.
  • Payment flexibility and staff training lead to financial success.
  • Online tools keep patients connected and satisfied.

Medical practice leaders can use these findings to inform their investments and decision-making, especially as part of their plans to drive performance and increase patient satisfaction.

Download your copy of the 2017 Patient Experience Index today!

Access the 2017 PXI