3 Phases of RCM: Use Best Practices to Improve Performance
In 2013, after five years as a freelance bookkeeper for Dermatology Associates of the North County, a thriving practice just north of San Luis Obispo, California, the doctors hired Sherri Berwick to take over the full-time office manager position. Sherri realized problems with workflow and systems were causing significant claims denials and administrative headaches. She set about searching for a revenue cycle management (RCM) solution as well as practice management (PM) software that would exchange information with the practice’s electronic health records (EHR) system.
In this case study, learn how finding a reliable RCM partner combined with easy-to-use PM software enabled Dermatology Associates of the North County to:
- Increase revenue by 30%
- Reduce claims denials to a mere 3%
- Take on new patients and prepare their practice for long-term growth